Two for billing: get Amp'd

Bye bye phone service. I got a text message a week ago from my mobile phone service provider informing me of the possibility that my phone service would be disconnected on July 24.

I freaked out and ran to the computer to look up my bill. It looked fine: my automatic payments were still passing on my money to the phone company. I decided the text message must have been an error so I called the toll-free customer service number. An automated greeting voice answered – sort of an accented Midwestern woman – telling me to press this or that for information, new accounts and billing. I pressed two for billing and waited, listening to the “on-hold” rap music.

This was no ordinary cell phone company when I signed up for the service. I had been doing my Internet research because I wanted to escape from Sprint 16 months ago. I clicked on website after website that detailed mobile telephone service plans from the usual suspects, including Sprint, Verizon, Cingular (now AT&T again), and T-Mobile. I sneaked a peak at plans unavailable here in California offered by Qwest and ALLTEL and Cellular One. And then I found the perfect mobile phone company: Amp’d Mobile.

Amp’d Mobile. Amp'd offered Verizon service at prices better than Verizon’s own plans, a small selection of very nice phones, and some pretty decent service options. So I jumped to a "500 anytime minutes, unlimited after 7:00 PM" plan and enjoyed a year and four months of nearly flawless service.

Customer service was a bit unrefined, but efficient and always very helpful. For example, I discovered the chip in my phone was defective, so I called to request a new one.

After sitting on hold for a couple of minutes contemplating the weird hip-hop tune being pumped into my ear, the customer service “agent” answered: “Thanks fo’ calling Amp’d Mobile, man. Wazzup?”

I tried to act all hip-hop and cool, like Amp’d’s age 35-and-under target demographic. “Hey. I’m callin’ ‘cause I think somethin’s wrong wit' my phone. The chip don’t seem to work.”

“Oh, man. Them phones been doing that lately.” I heard some computer keyboard clicks in the background. “I’m sorry sir, but we out of them. They all backordered.” Another pause followed.

Great, I thought. I got a lemon of a phone and I can’t get it fixed. (To be honest, the phone was working fine, but I just couldn’t listen to any of the music I had downloaded to my phone).

He returned to the phone. “Sir, I’m sorry about that. So let me tell you, go out and buy your own. You be reimbursed up to fo'ty bucks.”

The exchange wrapped up with “you sure?”, “yeah, just fax the receipt!”, and each of us saying “cool.”

That’s how most of my interactions were with Amp’d customer service. But last week when I called after getting the text message that my service was going to end, I waited and waited and nobody answered. So I started clicking around on the website. And I came across a Q&A section with information about bankruptcy and the end of service, full of misspelled words and many unknowns.

Each day, a new button on the Amp'd website turned blue (all except the one about Amp'd Canada, which is apparently still working): Amp'd's Customer Q&A.

Aha. I was going to be a casualty of a failed marketing scheme, one that targeted young people without any credit who downloaded millions of dollars worth of hip-hop music and never had any intention of paying their bill. And to think three days earlier I was perusing the website thinking about ordering a new or upgraded phone or plan!

The next day I went to the Verizon store and switched my service to the network that had carried my calls but had never received any of the money I paid. The Verizon sales guy, typical 20-something who could care less about anything, actually got excited that he could easily switch my phone to the Verizon network. He was almost giddy, telling me it looked like the Amp’d software was actually better than the Verizon software. He said he was going to start telling his friends to go out and buy the Amp’d phones that were going to be on clearance and then sign up for Verizon service using them.

I’m shopping again for a new mobile carrier. Helio looks kind of cool and I like their Ocean phone. But maybe I should accept the lesson I’ve learned and stick with one of the big guys. And get a dull AT&T iPhone.

I miss Amp’d.

Innkeeper out

Westport Island, Maine. I came back from Maine last weekend. It was my first trip to the lovely lobster state, and I paid my visit in order to join in the merriment of my friends’ Bethany and Abigail’s wedding, which I officiated. It was my only stint as wedding officiator, or faux rabbi as I called myself. A Jewish wedding, we convened under a chuppah. I infused the ceremony with my personal reflections on the couple’s relationship, but the presentation was built upon an outline they had given me. I had asked them to list things they wanted in their wedding and informed them I planned to craft the ceremony around their preferences.

Aside from a swarm of mosquitoes under the chuppah during the ceremony, all went quite well. I told myself that I was not permitted to swat the bugs during the celebration. With a gathering of 150 guests, I was sure to be photographed slapping my head or neck, or even worse, with a gruesome expression showing my disturbance.

The entire wedding weekend was a blast, and capped a week in New Hampshire on Highland Lake. In fact, I give the trip a top rating, with one exception: a certain unpleasant innkeeper.

Bethany had selected the Squire Tarbox Inn as a good location for her friends to congregate and slumber during the wedding weekend. It was a perfect choice: clean, historic and only a few miles from the wedding site on Dreyfus Lane. Breakfast was quite delicious and the grounds were lush with an organic garden, ponds and a forest. It was a bit kitschy with Raggedy Ann dolls in every room and bits of clutter to give the inn some personality. But all of this was unnecessary because the inn had plenty of personality, and not a particularly good one, in its manager.

The day before the wedding, I headed to the dining room to find the innkeeper to ask about an iron. Her assistant, a cheerful young blonde woman with her hair pinned back, dashed upstairs to fetch an iron, light blue, circa 1978, and an old folding ironing board. She offered to take them to my room, but I told her not to bother herself and that I could easily manage.

Pressing. Back in the small room, where the bed occupies almost all of the space, I set up the ironing board and plugged in the iron. I added a bit of water and waited for it to heat up. No steam was coming from the iron, so I pushed a few buttons and adjusted the settings before conceding it wasn’t going to be a good ironing experience. Brad ironed his shirt and then I ironed my new Benetton shirt, going over it again and again with the dry iron, hoping to press some of the wrinkles out. When I finished, I moved on to some slacks and another pair of pants before starting on a silk and linen blend tie. Caroline dropped by to see if she could iron too, so I finished up the tie and unplugged the iron. With nowhere to set it, I placed it on the bed and began to disassemble the ironing board. When I picked up the iron, some of the water, perhaps ¼ cup, spilled out on the bed (certainly none of it had escaped the iron as steam). Caroline smartly suggested hanging the duvet on the porch in the sun so it could dry, so I pulled off the sheet and draped it there. She finished her ironing and we walked outside, iron and ironing board in hand to pass it to other guests, Alisa and Lisa, patiently waiting to press their clothes in their room.

On the way out of my room, housekeeping staff greeted me. I told them about the duvet, with apologies, and showed them I had hung it to dry. The two young women thanked me for hanging it, told me “no worries,” and I headed on my way.

Adequately pressed, under the chuppah.

Returning to the Squire Tarbox in the evening, we discovered our bed had been made with only one blanket, an old yellow one with specks of dust and hair. Brad and I went downstairs to ask the innkeeper for another blanket. She was supervising Caroline’s ironing in the inn’s dining room!

I made my request and she replied, “I was very displeased with what you did to the duvet.”

Caught off guard, I responded, “I’m sorry. I don’t understand. I hung it up to dry and told the housekeeper about it.”

“The duvet is stained and it won’t come out.”

I told her it was just a small amount of water from the iron. “The iron wasn’t producing steam and I was trying to figure out how to make it work.”

She eyed me with a look of contempt. “There is nothing wrong with the iron. People have been using it all evening.”

“It’s an old iron,” I said. “And it doesn’t produce steam very well.”

You would have thought I was telling her that her daughter was a whore. “It works perfectly well. I don’t understand what you were doing ironing over the bed.”

I decided it was best not to get in a catfight with a mature Swiss feline. “If we could just get another blanket, that would be great.”

“I’ve been working for 15 hours and I’m ready to go to bed, “ she snarled. “I’ll be back in just a moment, but I need to lock up.”

As soon as she disappeared up the gloomy back stairs, I unleashed to Brad and Caroline, perhaps more audibly than I should have, “Fucking bitch. I hate her. She just needs to do her fucking job because I’m paying to stay here.”

She came back with the blanket and handed it to me. At the same moment, another woman asked if she could use the iron. The innkeeper was riled: “Not tonight! I’ve got to put it away so I can go to bed.”

We all just glanced at each other and escaped from the room as fast as possible.

Not cheap. I was paying $175 a night to stay there, under the watchful eye of a woman who should not be running an inn. A certificate framed on the wall expressed Delta Airlines’ appreciation for her 33 years of service. It made sense. Think of Delta’s flight attendants. They’re bad. Then think of the worst one. She would have been better suited to be the dorm matron in a school for girls.

As one who has always wanted to run an inn, it’s interesting to get a lesson on how not to do it. Following the weekend, I wrote a review on Trip Advisor. It is somewhat balanced and reasonably polite, and offers prospective guests a qualified three-star rating. Perhaps some will consult it. I think the Squire Tarbox innkeeper would do well with fewer guests to ruffle her feathers. Or fewer guests to wet them with an old leaky iron.

Splenda not made from sugar

It's worth reporting the good news that the makers of Splenda must retract their false statements in France, and a trial on the same matter is scheduled in the US in November. The ads suggested Splenda is made from sugar, so it's natural like sugar.

In case you are unfamiliar with Splenda, it's the toxic crap in the little yellow packets that fat people eat.

Sharing clutter

When I got back from Paris and Stockholm, and the three dynamic days of focus groups in Chicago, I returned to my home that wasn’t mine alone anymore. It had been occupied. Not by mice, or bugs, or that barking and scurrying Olive upstairs. It was bigger than that.

I had prepared myself. I reminded myself that anytime I had left town before for a long period of time, I arrived home to find my house felt different. It had a weird smell. Things seemed larger or smaller than they had before I had left. Returning home would be no different than those previous homecomings, but there would be different furniture and more clutter.

When I get off a plane and return home, I leave clutter in my wake. It’s the curse of a Libran’s business travel ways. I get home and open my suitcase and usually leave it in a corner unpacked. Or I dump the contents in a pile. Or I take the things I need out piecemeal so my suitcase ends up remaining slightly packed and slightly unpacked with remnants of my trip strewn across the sofa or the bed.

I did that. I got home and dumped my stuff out alongside the stuff Brad had deposited in the house. It was now a house for two. It would take a while to unpack his belongings, so I figured I had a lot of time to deal with my own things. It was nice to hide my sloppiness in the chaos of the household merge.

A few weeks have now passed. As time went by, I put away my traveling things. I also managed to do a better job of clearing out space for Brad’s things. He eventually had space for his shoes and a sill for his collection of dollhouse toilets. His bedside table slid neatly against the wall.

Even with these minor steps toward progress, the house remained cluttered for a while and I felt guilty that Brad didn’t have any space to call his own. But then one day he took charge. He established the back bedroom as his principal domain, laying a carpet from his former house and putting his antique oak desk in the window looking out onto the garden. He slid my crumbling chest and glassy wine chiller under his desk. He moved my filing cabinet to the closet, hanging his clothes on the rod next to it. We yanked the scraggly lily-like plant out of my yellow terra cotta urn under the window, saving a couple of stems for replanting in a smaller pot; we then repotted his three-stalk tropical foliage in the much larger urn, giving its compressed root system a chance to spread out and grow into its new surroundings.

Gradually, the other rooms have filled in with a mix of Brad and Joey. Our belongings will continue to integrate with each load he deposits in the living room. And I’ll learn to accept that a blond wooden bench that served as his coffee table doesn’t have to be tucked in a room of similarly stained bookcases. And he’ll come around to admit that the pairing of similar furnishings gives a room a more complete look. And that modernish is not evil.

Hooray. He already bought a nice Knoll side table yesterday. It’s nice to see he’s adapting so quickly.

The table. It will look good when it's not shoved next to the Judaica cabinet.

Losing focus

Focusing. Over the last couple of days, I’ve facilitated three separate focus groups. I often lead focus groups about a wide range of topics, typically addressing transportation issues, but these three all offered something very special.

The first was with a group of developmentally disabled men and women, most of whom were in their 20s and 30s, but the group included a few older participants. All of the participants were enthusiastic and excited to share their opinions, and the cash incentive certainly didn’t dissuade any of them from participating. I showered them with a series of questions and hypothetical scenarios. For example, I asked, “What would you do if you got on the wrong bus and ended up somewhere unfamiliar?” “Stay calm and don’t panic,” was the first reply. Some of the participants had difficulty responding to some of the questions (“To maintain your independence, how can you get information on your own about public transportation options?”), while others were eager to share their preferred destinations: Florida, Kentucky, and Africa.

The second focus group was with a group of unemployed or underemployed low income Spanish-speaking men and women. A market research firm with which I’m working made the arrangements for the facility, but I almost got into a fistfight with the facility director who claimed not to know that incentives were being provided to participants and that we were recording the discussion. We were kicked out because I started the discussion even though I was directed to wait while he contacted his supervisors in the state capital. He got a little nasty, but state employees are useless drones. They must posture – as he was doing – to be noticed and to prove they have some authority. Our focus group pranced out to an alternate facility across the street for two hours of multilingual babble. I hadn’t put my Bogota-based Spanish to such a test for a few years and my brain ached after the session.

Persons with physical disabilities comprised the selected population for the third focus group. Of the 15 or so participants, all but three had wheelchairs, and representation included persons with speech, visual and auditory disabilities. This focus group could have gone on for four hours, but I had to keep it to two. Everyone had something to say and say, everyone was raising a hand and another hand, and everyone wanted to revisit just one more point. They were great, and offered the ever powerful reminder that being disabled really sucks sometimes. I know I’m lucky that I’m not disabled, but I know that bad things happen and even my circumstances could change in the future. The big issue with them is that when you’re disabled, you can’t be spontaneous: you have to plan days ahead for any trips your making, any plans your confirming and any technology malfunctions. And you really have to rely on public transportation, which really sucks. Yes, I’m a transportation planner and I think public transportation sucks.

After the third focus group, I darted out the door bound for O’Hare, but was forced to join the slew of SUVs commuting home to their suburban Chicago garages in stop-and-go 20 MPH traffic. Now, after two glasses of white wine, a UAL chicken parmesan dinner and a presentation of Astronaut Farmer, I’m feeling pretty okay on my flight to San Francisco. The film, about a delusional man who builds a rocket in his farm and actually orbits Earth nine times (only to land a few miles from his home) is arguably the goofiest film I’ve ever seen. But hey – good for him.

Swedish fish

I’m somewhere above the Netherlands or Germany. On Norwegian flight forty-something something something, a 737-300. Just two-and-a-half hours of flight time to Stockholm Arlanda from Paris Orly. I’m comfortably seated in seat 12 E, claiming the truncated exit row as my own after being assigned a middle seat in the row behind me. The seat was given to me by the airport employee who I’m sure saw my US passport and decided to place me between two Swedish people with long legs: confine the Americain.

The French are nice folks. Even with my seat assignment, I still like them. And I still like their grande city. Six days in Paris, miles and miles of walking later, my vacation continues. I had a couple of good bites, but mostly mediocre meals with my friends Mark and Jesse, and Jesse’s mom Joanne, and her husband Randy. But with friends Caroline and Mike I had some better food. Fresh sardines on bread and some tuna, well cooked, the way I enjoy it. A cheesy pasta in quatre fromages. Several salads avec maïs et artichaud et fromage. And chocolate and a frangipane tarte. But I wasn’t feeling like much of a foodie on this trip for some reason. I didn’t consult the food guides or Gourmet magazine for recommendations in advance. I didn’t care if I explored the markets. I even got a bit bored at the Grand Epicerie de Paris, the massive store that claims to be the crème de la crème of grocers. Why was I in a food slump? Maybe it was Mike who said he was getting fat and old. He could pinch a millimeter and was nearly in tears. Perhaps it was Mark who was thrilled with his newly defined post-breakup torso. Or it was the surprise of bad cheese that Jesse and I selected at the local supermarket.

I also didn’t shop much. I tend to buy things when I’m on vacation, but this time I just bought some colorful underwear and some sweets. I didn’t feel like trying on clothes or shoes or looking at kitchen tools.

I went to a huge disco party which was overcrowded, oversaturated in secondhand smoke and overly loud, and then I got back to our apartment at three o’clock in the morning which seemed overly late. I caught the ‘all nighter’ a block from the club and was excited when I looked to the back of the crowded bus and saw a cluster of open seats. When I arrived to claim one as my own, it became clear why the bus riders were scattered: someone has vomited their mousse de canard, aubergines, cornichons, crème caramel, and plenty of vin blanc all over the floor. I said to myself, “I just won’t look down,” and claimed a seat, keeping my feet a few inches from the regurgitated stew of stomach acid and partly digested dinner.

I just wanted to rest in Paris. Maybe it’s old age? Brad tells me my voice in this e-journal sounds like an old man’s. This is where I announce that I think Brad is right.
I’m hopeful a few days in Stockholm will give me an injection of youth.

So back to the plane. Why does Norwegian fly nonstop between Paris and Stockholm? They list this flight in their magazine as one of their Warsaw-based flights. The menu is in English and Polish, with the note that if you pay for a snack item in euros, your change will be in zlotkys. To see if I’d get zlotkys, I just bought a bought a bag of potato chips for 1€50 - paprika flavored, make in Krakow – but got my change in Euros. Bummer. But even with all of this Polish, the pilot spoke Norwegian and English and the flight attendants conducted the safety demo in English only. It’s craziness.

Freaked out stress

Stress. I’m so stressed with work. Why can’t I just win the damn lottery and be done with it?

I wish I didn’t care about doing quality work. I think plenty of employees in the world around us don’t really care about the quality of their work or the effort they put into it. Bus drivers. People who work at Walgreen's. Public agency employees. We have a few duds around the office, but I guess that goes with any work environment.

I remember when I was in high school, near the end of my senior year, I attended an awards dinner hosted by an important organization to honor my grandfather, Leon Goldman, the so-called “Father of Laser Medicine.” Also receiving honors or doing a keynote or showing up for another reason was Admiral Hyman Rickover, “Father of the Nuclear Navy.” Maybe it was dinner to honor “Fathers of something scientific and important.” My grandfather was trying to score me a photo and autograph with the Admiral who asked me, “So, tell me, young man. How many hours per day do you study?”

I studied a lot in high school, but my answer was full of smack: “I’m all studied out, so I’m trying to cut down.”

Can you believe that fucking jerk admiral had no sense of humor whatsoever? He refused to sign an autograph! My grandfather was playing intermediary, telling him I was just joking and I had been accepted to a couple of good universities and was a very good student, and in the National Honor Society and all that crap that doesn’t matter when you’re 39, but that old Hymie would have none of it.

Nowadays, I wish I had really meant what I said to the old admiral. He croaked in 1986, about a year after I met him and I still have the photos (somewhere) to prove I was in his presence, not that I care so much.

I wish I could just say, “It doesn’t matter” or it’s “just a dumb job.” I’ll admit, I try to say these to myself every once in a while, but I don’t take myself seriously enough. I guess I know something about myself that I don’t want to admit. On the other hand, I’m not actually a workaholic. I try not to overload myself intentionally and I limit my work hours in a typical week to 45 hours, if possible. I don’t check my work email on the weekends and never even peek at it when I’m on a vacation.

I’m trying to deal with this stress. I finished some reports this week, so I’m feeling a bit calmer. A lot is still going on. Tomorrow, for instance, Brad and I are going to take a little drive – about four hours in duration – to drop off his kitty at her new home. I’m the evil allergified monster here who is forcing him to part with his dearest Gracie. She is one of my favorite cats of all time: she looks smart, she’s bold and playful, she doesn’t hide in the corner. I’d say she’s sort of puppy-like for a cat. She doesn’t have one of those ugly smooshed-in feline faces or weird puffy hair going in all directions. I think she’ll probably be happier in her new home once she adapts because she’ll have more attention and playmates, but still, I’m the sneezy and itchy meanie that’s sending her away to boarding school. Although that’s upsetting to Brad, it’s also one stressor to me. What if she had been a better companion?

Another is moving. I’m not moving, but two of us are going to be living here soon. I’m not worried about the living situation – it’s a good thing – but the schlepping and organizing will require a lot of work and planning. And if we move from here to another abode by the end of the year, which is a goal, then all of this moving and buying and selling continues for a while.

Another is my car. I don’t drive it enough so I should sell it and get something Japanese that I can keep for 40 years. Another is travel for work. It’s Indiana and Southern California next week. Another is the garden. It needs help and my neighbors don’t do anything in it. White girl problems.

Yesterday I came home from work, dropped into the sofa and clicked on the television, flipping between channels to maximize my entertainment experience. I never do that. I ran a bath for myself, dumping in a capful or two of invigorating bubble bath and lay there, swishing the water around my naked self, avoiding an exit from the clawfoot. I hopped into bed at half past nine and awoke this morning at half past seven. I need to do more of that. But where do you find the time?

Vote for Debbie Feit

My friend Debbie Feit wants you to click on her.

She's an author, has a business and a website, and now she's submitted an application for a contest for "mom entrepreneurs" called The Big Break. Please vote for Debbie.

Debbie cares about other people's children (this is not her baby!). I voted. Have you?

Blocking my door

I simply find it fascinating that an airplane was deposited in the middle of a Mumbai neighborhood. I know if it were left on Market Street I'd be pissed off.

The cows must be having a great time wandering up and down the aisles, chewing on the tray tables.

The way in Bombay falls mainly under the plane.

Read all about it on the BBC Website.

Bad people doing bad things

I’m on a flight from LA to San Francisco at the moment. It’s not the flight I was scheduled to take. That would have been a flight from Ontario, which was cancelled due to mechanical problems. The automated United Airlines cheery male voice called my cell phone to tell me I’d been rescheduled on a flight tomorrow morning.

Waiting until tomorrow morning to fly out of Ontario would have been absurd, so my colleague Jeff and I decided to return the Avis rental car (a shiny white Buick Lucerne) to LAX and fly from there. The friendly woman at a United Airlines call center with whom I was chatting offered us each $100 vouchers on a future United flight for all of the trouble. I would have preferred a $100 refund, but was happy to keep driving just to get out of there.

Anyway, United’s typically bad behavior is also making me think about how badly behaved so many passengers on the plane are. On this particular flight, I’m in Economy Plus, a window seat next to Jeff who was graciously willing to take the middle seat I always offer to take when I’m flying with someone else. Everyone seems tired and well behaved on this flight.

On a typical flight, especially if I’m upgraded to what passes for first class on this crackpot airline, I’m surrounded by aggressive business-types who are punching away at their Blackberries and chortling on their cell phones. Blackberry users are the worst. In fact, I think I hate everyone who has a Blackberry.

The flight attendant makes an announcement to please turn off all electronic equipment and that Blackberry user keeps going, fumbling gracelessly with those miniature keys. Then the flight attendant walks down the aisle checking seatbelts and that Blackberry user hides that sucker until the flight attendant has passed and then pulls it out again and starts scrolling and tapping. Then another flight attendant is walking toward the front of the plane and that Blackberry user doesn’t happen to notice her and is gently reprimanded to turn off the equipment. He reluctantly shoves it into the seat pocket, but doesn’t turn it off, pulling it out once again after the flight attendant has passed and taken a seat. With flight attendants safely prepared for takeoff in their jump seats and no longer patrolling the aisle, that Blackberry user is at it again, exchanging messages with some bleak middle manager as the plane ascends.

I am describing the man in front of me, in seat 2B on my flight to Denver, as I was en route to Fargo last week. Mr. Blackberry user. Mr. Salt and Pepper Hair. Mr. Petulant Frog. He was reading Licensed to Kill.

He finally put his Blackberry away once the flight attendants unbuckled themselves and started prancing around to begin their important drink-pouring rituals. One flirty female flight attendant who was servicing first class approached Mr. Salt and Pepper and asked for his order. I couldn’t quite hear what he ordered but it was abrupt. Flirty flight attendant tried to cozy up and said to him, “I bet you hear it all the time, but do people ever tell you that you look like George Clooney?”

“No.” That was all he said.

The flight attendant moved on and asked me what I wanted to drink. As I requested my sparkling water, I tried to sparkle with ebullient warmth to make up for the ill-behaved toad face in front of me. George Clooney he was not. She was being far too generous. I would say he bore a greater likeness to the recently deceased version of Don Knotts with salt-and-pepper hair.

Going down. Later in the flight, the announcement went out to put away all electronic equipment in preparation for landing in Denver. Mr. Blackberry Salt and Pepper Petulant Frog carried on the same antics as he did during takeoff. And several minutes later, the announcement was made to bring all tray tables and seatbacks to their upright position in preparation for landing. Of course his seat was totally reclined and he clearly had no intention of abiding by the flight attendant’s request. When the flirty friendly flight attendant did her final check, she gently assisted Mr. Petulant Frog to put his seat upright. As soon as she passed by his row, he put the seat back in the reclined position and left it reclined at the gate, even as he gathered his belongings to get off the plane.

On my return trip from Fargo, an aged dreary businessman shoved his way into the seat next to me and clacked away on his Blackberry, just as Mr. Salt and Pepper had done two days earlier. This guy was unpleasant in that fussy old man way, and requested seven small bags of the “Deluxe Snack Mix” from the frazzled flight attendant. He kept shredding paper throughout the flight. He kept scribbling on white paper with a No. 2 pencil and then would shred two or three sheets of paper at a time. He was visibly irritated with me when, upon his return from the lavatory with lingering fart residue in his khakis, I decided to take the opportunity to avail myself of the facilities before he reclaimed his seat. I suppose I was interfering with his ability to eat more Deluxe Snack Mix, scribble with his No. 2 pencil and shred paper. He was clearly an important person and had important things to do.

The flight attendant came by to offer old fartypants another drink. He replied, “Bring me a Seven-Up – I want the whole can. And also give me a vodka on the rocks. And give me a couple more bags of this snack mix.”

Meanwhile I played my role, warm and supportive, interacting with the flight attendant to let him know I wasn’t a Blackberry user: I was his polite gay brother. I would have a glass of water. I would not spit pretzels and sesame stix in my lap like Cookie Monster shredding paper for a pet guinea pig. I was a courteous human, happily unconnected from the email world around me.

I suppose I will never be able to get a Blackberry. It’s a shame, really.

Plane down

I am a bad person.

I was working out at the gym this afternoon. I was on a treadmill, going nowhere, but running just the same. I looked up to the television monitors to see the CNN newsflash that one of the Blue Angels had crashed. My first response, which I hope nobody at the gym saw, was to clap. I got a big grin on my face and I clapped about four times. Finally! One of those terrorizing blue airplanes -- the ones that blast air pollution and noise pollution all over the skies of San Francisco in October during Fleet Week -- had crashed.

I had always known it would happen. I secretly hoped that it would just happen in San Francisco, taking down the Bay Bridge. But South Carolina seemed like a good place for it, too. Just another air show gone awry. I could imagine a bunch of horrified bystanders who had just seen six aircraft fly to the east, their eyes darting all over the sky as the aircraft returned to the airport minus one, a giant cloud of smoke coloring the sky black. A great way to show those people that a bunch of airplanes flying in formation, and making a lot of noise, is just the stupidest thing on the planet! It’s even worse than a NASCAR race!

I’ve never understood air shows. They seem like the biggest waste of fuel to me. A gaggle of people looking up at airplanes. Sure, airplanes are cool: they are gigantic metal tubes that somehow seem to get off the ground and fly around in outer space. When you’re on a plane, you don’t usually have a sense of the speed you’re traveling. In days gone by, you felt a little special in a plane. Above the fray. Nowadays on a plane, you are sitting between the fray.

An airplane flying from one place to another makes sense to me. A plane taking off in Wichita should get those people the hell out of Wichita, safely landing them in Atlanta. An airplane taking off and flying around in circles and releasing purple smoke while Eye of the Tiger blares over the loudspeakers surrounded by people eating hot dogs and elephant ears standing next to the landing strip’s runways makes no sense at all. No sense!

I was terribly embarrassed for myself after I clapped. I sheepishly glanced around at the other gymbots who were treadmilling next to me, at the stair climbers climbing in place, at the elliptical users busy elipticizing and going nowhere. Nobody seemed to notice me. If they did, they had decided I was indeed a bad person and they shouldn’t look at me. Maybe they had better things to look at anyway. I was kind of gross and sweaty, and I’m sure some of the muscle boys around me were looking much fresher.

I have a conscience. It only took me two seconds after my initial response to realize it was inappropriate. I didn’t really feel elated. I felt bad, because a plane crash likely meant someone had been killed. Perhaps many. It meant some houses had burned to the ground. It meant thousands of onlookers would never be able to get on a plane again without heavy doses of Ativan. It meant my tax dollars, which had already been wasted on the Blue Angels, would be further squandered investigating and retooling. And it meant I might not have anything to complain about come next October, when the Blue Angels aren’t terrorizing the residents of San Francisco once again.

Transportation enhancements and failures

Complaints. I would normally keep my mouth shut about United Airlines, but it just seems the airline is floundering. Their route network is all about Asia and it seems that I end up on regional jets for most domestic flights. They have some great employees and United provides better routes from San Francisco than most other airlines, but I eagerly await Virgin America's arrival so I can enjoy a better level of service from my home town.

Even though United’s route network is better than most from SFO, they don't offer more than one flight per day to places like Atlanta and Houston (I would say a hub deserves more than that!) and a change of planes is mandatory if I'm headed to major Midwestern airline hubs like Minneapolis, Detroit and Cincinnati, so I must fly other airlines rather than United. In the last six months, United has canceled my flights, delayed my luggage, raised fares, and reduced flights where I need to travel. I've been courteous to customer service agents who have treated me like dirt at O'Hare. I've been on a lot of crusty old United 737-300 aircraft and also tried to explain problems to the people who answer the phone in India -- who are poorly trained and have no clue what's going on -- when I forget to call the 1K phone numbers. Yes, I have talked to some wonderful customer service agents and encountered some terrific pilots and flight attendants, but more and more they seem to be in the minority.

No food. The policy they implemented earlier this year -- not to offer the teeny bag of snacks with the beverage service on flights less than two hours has, for some reason, really showcased that the airline’s quality has bottomed. It's crazy... I know... but it says a lot. At least several domestic carriers and European carriers that don't provide free snacks will at least sell them on the plane. I thought American was the lousiest airline in the US when I flew them in December because they offered no snacks on some long flights. But now United is the same.

I've been trying to fly other airlines more because they seem to actually care a bit more about customer service (even as a 1K member, United often doesn't treat me as well as some other US carriers treat me as a no-status flyer), but it's still always going to be about price and convenience. I'm disappointed because I'd like to "like" United, but it's hard to do so when the airline keeps cutting back on the little things that enhance the dismal experience of flying. Separate red carpet boarding areas for 1K members? Who cares about that? I'd rather have a small bag of pretzels on the plane.

I wish they would sell their snack boxes on all flights. They're really not so good -- and overpriced for the unhealthy things they put in them -- but at least they provide an option for hungry travelers. I just don’t know many people who would typically pay five bucks to spread strawberry jam on saltines.

Muni. At the same time I’m disturbed by United, our local transit system -- ridiculously known as Muni -- has been making some improvements. I was so excited to board a bus this morning, find a seat in the back of the bus and enjoy my ride to work. I arrived at the Haight and Pierce Street bus stop. As usual, two buses drove by, a Route 6 and a Route 71, passing up the stop. Even though it’s one of the busiest stops along the route, for some reason the 71L bus doesn’t stop there. But then, rumbling down the hill came a Route 7 bus: an articulated bus! It actually stopped and allowed the dozen or so individuals waiting at the corner to board.

Granted, it’s taken Muni years to finally put the capacity on this route to accommodate its ridership, but everyone knows that nothing gets done at Muni in short order and this is a good first step.

Ok. That's my rant for now. Nothing very substantive, but thanks for letting me get that off my chest.

More Edutopia

More amazing photos from Edutopia Magazine! Get your subscription while you can. And you can see some of the same photos on Edutopia Website!

Look at Mr. Brad's neat handwriting.

With a cover like this, who wouldn't spend $4.95 for an issue?

He obviously took this away from one of his students who was listening to an Elmo podcast in class.

Hot for teacher

I'll keep this teeny, but I was at the newsstand today and I noticed the new issue of my favorite magazine is out!

Who's that seeexxxxy teacher on the cover of Edutopia?

Hot hot hot.

Photos of Easter

Rather than rant and rave about the merits of children wearing pastel colors and eating baskets full of Palmer hollow chocolate rodents, I'll simply share a few special images of my Easter.

Easter morning. We flew back from San Diego and went straight to Easter Brunch. Neil and Lou made some fabulous Easter offerings including a stunningly beautiful Malt Ball Cake from Food and Wine magazine inspired by the holiday cheer and Miette Confiserie. They took some gorgeous photos that already appear on Neil's Foodphiles blog (foodphiles.blogspot.com), and deserve to grace the pages of Food and Wine.

But who cares when you've got Peeps? In addition to the Easter delicacies enjoyed in their home, Neil gave me the gift of Peep bunnies and Easter Grass!!

I would title this Anna Nicole Smith Peep and Baby Danielynn Peep, but that would be insensitive

Still life with lemons, chocolate cake and Easter Grass

Little Bo Peep

Even when separated, Peeps learn to relate

I see Peepie in the toilet

Attack of the 50 cent Japanese sponge from Daiso

Ok, that last photo just made me realize that I have to comment on Daiso. According to their website, Daiso is, like, the largest junk store in Japan. One opened not so long ago next to the classy Serramonte Mall in Colma, and my friend Mark and I dropped by there, thanks to Brad's recommendation. Essentially, everything in the store, with some exceptions, is $1.50. And they carry everything. It's like being in an Osaka suburb, but instead you're in a downscale San Francisco suburb. Mark and I spent a long time in the store picking out weird wooden heads with lips drawn on them, Woody Town Characters, pink fish sponges and steel soap dishes. Everything is in Japanese, so it's hard to really know what's going on. I might have to get my friend Anne to swing by to translate those weird lotions and nets. But if you ever go to Japan and come back and realize you forgot to get a gift for your best friend, swing by Daiso! And you'll be happy you did. According to their website, "Daiso offers around 90,000 products, nearly all of which are original products developed by Daiso through repeated trial manufacture with customer satisfaction uppermost in mind. As cheap stock and dead stock are immediately rejected by customers, we have focused on improving quality even if it means higher cost prices." Exactly. It doesn't make sense. I like it.

A tale of two seders

I went to two Passover Seders this year. So did Brad! Both were sort of half Seders, meaning that people started to escape and the leader was able to skip large portions of the ceremonial text after the meal.

At the first Seder, lovely and hosted by Bethany and Abigail, a slew of children got cranky. Their parents were fortunate enough to be able to use their tots as an excuse to leave immediately after eating dinner. The Seder itself included a dramatization of the Jewish slaves' exodus from Egypt -- a hokey, but entertaining, way to engage participants in the story. It also included a very dorky Doctor Seuss-like poem that was easily skippable, but amusing enough to include, reducing boredom and allowing the adults around the table not to have to think about the meaning of liberation.

The meal. Forget about liberation. Food is the only thing anyone is really thinking about. When your host invites you to a dinner party and also calls it a Seder, you may sit passively through a few rituals, but then you'll promptly be served. It was a rush job to get to the food, but Bethany did a nice job of keeping her drive through the ceremony covert. More time could be spent on food and conversation than hearing about the four children.

Of course, when all of the parents are eager to escape, even desert is passed over. I had baked a lemon sponge cake wrapped in whipped cream and strawberries. It looked like big pile of Colgate shaving cream, but it promised a lemony and moist matzoh meal treat inside. Bethany and I ended up dumping at least half of it into the trash at the end of the meal. I guess next time I'm told to bring a desert to a potluck Seder, I will pick up some fruit or some ice cream.

It was a nice Seder. Not spiritually uplifting, perhaps, but celebratory, good company and the kids were cute. And it was nice not to have a Seder scheduled for the second night of Passover. But, the sixth night was scheduled.

Italian restaurant Seder. Every year, for as long as I can remember, my dad's relatives spend my grandmother's remaining money and host a Seder in a dim meeting room in the basement of the Empress Hotel in La Jolla. It's not always on Passover – they simply schedule it on a Saturday that typically is overlapped by Passover. I skipped out last year because I was co-hosting my friend Mark's 40th birthday, but wanted to show up this year and see my grandmother who is, unfortunately, too frail to come to the dinner and instead must eat a nursing home ham on Seder night. It's lovely that my Aunt Carol goes through such a great effort to plan the Seder and schlep the jars of gefilte fish over (the Italian restaurant doesn't provide gefilte fish). And it's nice to see the members of my family who I rarely see (just once per year in San Diego). Other than my dad's sister Carol, I don't get the sense that the other relatives even care that I'm in town. Still, they are my relatives.

As nice a guy as my dad is, he just does a lousy job leading the Seder. It's not entirely his fault. We use a Haggadah that my grandfather pieced together. It is relatively archaic and misses some key elements of the traditional Seder service line-up. My grandfather put some effort into this, and it is nice to see it, but it is probably outdated to use as our principal outline. (I believe at one point my grandfather responded to the complaints of family members that the pages of the Haggadah weren't numbered, so he went through and wrote page numbers on each copy of the Haggadah. Unfortunately, the numbers assigned to pages in about three quarters of the Haggadahs don't correspond to the numbers on the same pages in the remaining quarter of the Haggadahs.) I think my dad recognizes that it's not the best tool to direct a bunch of people who couldn't care less about Passover through the ceremony. He just rushes through the service, calling on the men at the table (he always forgets to call on the women). He sort of mumbles and mispronounces and happily announces that it's time to eat after only about 30 minutes of ritual.

It's really worthless and I've secretly wished they would just forget this sham of religious observance and convert the event to a dinner party. Perhaps a costume party? A different theme each year? Perhaps the children, rather than searching for matzoh, must guess everyone's age. Given some frightful plastic surgery at this Seder, it could have been fun.

Again, the parents with kids escaped as quickly as they could and my dad cut the second half of the Seder to about five minutes. I insisted on a rousing round of that joyous Passover favorite "Had Gadya" about animals eating each other and being smote by fire. And then it was over. Another ritual without meaning.

It makes me wonder sometimes if my true liberation would be an escape from rituals that are just about going through the motions.

Going through the motions. I suppose that's what traditions are all about. I like traditions when I like them and when I get a sense of who I am because I participate in them. I don't like traditions that I don't like.

Becoming a man

Little bro Michael had a Bar Mitzvah last weekend! I flew off to Atlanta for the occasion on Thursday and picked up my mom and sister and the kidlets, Mia and Zachary at the airport. I'd reserved a full size car from Avis, but the dopes at Avis at the Atlanta Airport were definitely not trying harder last Thursday when they gave me a trashy Pontiac Grand Prix. To my sister’s dissatisfaction, we squeezed in and drove off. I was forced to return to Avis the next day and got a much larger car – a Mercury Grand Marquis – which was like driving around on a grandma’s living room couch. What’s up with these dumb American car manufacturers? Nobody but Avis or an 80-year old from Westland, Michigan would buy a car like this.

Of course United Airlines mishandled my checked bag. Even with a one-hour layover in Denver and all flights on time, they couldn’t seem to get it to Atlanta. My current checked bag status for domestic flights: 80% of the time in the last two years (yes, eight out of ten times!) my bag has not arrived with me.

Brad’s flight was screwed up by United too. They had a mechanical problem in San Francisco and instead of getting everyone on flights that would get them to their destination on time, they passed the buck to the Chicago staff and he ended up getting in to Atlanta four hours late.

The Bar Mitzvah. The night before, my dad took us to a greasy Chinese restaurant. Canton Cooks. He kept pronouncing it like the city in Ohio. I kept trying to repeat it with the accent on the second syllable, but it didn’t affect his pronunciation. I think everyone just wanted to sit around a big table and eat ribs. They had all ordered by the time we arrived so we ordered even more! Everyone actually ate what we ordered. Nobody ate the pile of Chinese fried chicken, egg rolls, and fried gung fat hot choy. Nobody looked too excited about the greasy Beijing Duck. (Okay, it’s really Peking Duck, but why haven’t they changed the name?). Michael was excitedly telling Uncle Steve that this place served really good Chinese food, but Steve pointed to the gays from San Francisco and told him to ask them about real Chinese food.

What a fun time we all had at dinner!

The day of the ceremony was enjoyable. A whole bunch of goyim headed to a synagogue. Pretty Easter dresses! Guys wearing sporty yarmulkes over their uncapped skulls. Sister Beth and I were forced to do an Aliyah (the occasion of chanting prayers before and after the reading of the Torah). I also dressed and undressed the Torah, marched around behind the scrolls and stood around while the rabbi did a fake Kiddush. That’s supposed to be the prayers over the wine, but Temple Sinai didn’t even put wine in the glass! Super sacrilegious are they without the fruit of the vine on their lips. Michael did a really good job, but nobody really wanted to sit there and watch the ceremony. They watched the rabbi lovingly caress Michael’s neck. They wanted to pose for a family photo!!

Am I related to any of these people? I made Brad get in the picture to add height on the right.

Meanwhile, back at the ranch. Grandma Bobbie was babysitting for Mia and Zachary. Mia was sick with some wretched virus and Zach was a little freaked out by being away from his Cincinnati human-free safe haven, but they both survived. Grandma was left with a few scars, including back pain and generalized fatigue.

Babysitting for Mia and Zach requires a bit of effort.

Brad and I made it back to San Francisco before 11:00 PM PDT. I was so relieved to get back, knowing that my next flight left in 9½ hours! I raced home to unpack and pack, and managed to squeeze in about five hours of sleep. The next morning, I was off to Yucca Valley.

Same old-same old one more time

Back to flying. Flying itself has become same old-same old, I’m on a plane right now heading to San Francisco from Bakersfield. It’s one of those annoying Skywest Embraer turboprops, so not the quietest, most comfortable or fastest flight on the planet. I was on another flight this morning from San Francisco to Bakersfield.

I spent the day in Kern County. If you know me well, you know I know Kern County well. Over the last 13 years, I have led the majority of the transit plans in rural Kern County. Talk about same old-same old. But the nice thing about Kern County is that I’ve become a bit of an expert on it. I can describe, in detail, the transit services in each community. I can talk about the lay of the land, the economic trends, the political climate. I’ve attended dozens and dozens of meetings in Kern County, had a flat tire in Kern County, been in a blizzard in Kern County, had my car nearly overheat in Kern County, eaten bad Chinese food in Kern County, eaten great Mexican food in Kern County (today), ridden buses in Kern County, stayed in dumpy motels in Kern County, been on an Air Force base in Kern County, shopped at discount stores in Kern County, had a fling with a mortician in Kern County, seen tremendous poverty in Kern County, flown in and out of two different airports in Kern County… the list goes on. It has become one of those reliable places that I know well. I suppose that’s one good thing about doing the same thing over and over: it becomes very comfortable. Even if it’s not the most spectacular place, it begins to feel like home. People get used to their homes, even if they’re not the most incredible places.

My coworker and I spent some time today in McFarland, Wasco and Shafter. McFarland is one of the most depressed communities I’ve seen in the US, making even some rural Georgia towns – and rural Mexican towns – look good. The streets are in disrepair. Stores are boarded up. Houses are covered with faded Christmas lights: the ugly dangling icicle ones. Some of the houses appear to be as small as my bedroom, and I suspect about eight people reside in even these tiny abodes. Eighty-five percent of the population is Latino and most of them speak Spanish at home.

I could live there. Whenever I’m in Kern County, I look at the ugliest apartment building, usually a two-story building on the wide road in a small poor town. These buildings often have a large banner hanging on the side: “Two months free rent!!” I could live there. I could just pick up and move there from San Francisco and settle in to my new apartment, maybe paying $350 a month. If I were to move to McFarland, my days could be spent shopping at the Palace Market and Lupita’s 99 Cents More or Less store.

When I want a generic sanitary meal, I could drive to the McDonald's and get a Fillet-O-Fish Sandwich. I would have nothing to do in the evening unless I wanted to drive to the local bar.

But I couldn't really live there. It would be very depressing. I would end up eating too much and get really fat and then go on a Splenda diet and get a horrible rash all over my ass and have to spend my days in the Dollar Tree store so I wouldn't have to sit. Or I could go back to my depressing apartment and roll around on my stomach hoping to push out some of the Splenda-saturated cake from my body so I wouldn't get cancer. That would be my life. Dollar Tree. Palace Market. Ass rash.

Everything is the same old-same old

I am sitting on a plane watching a very dumb movie. Something about a night in a museum with creepy Ben Stiller. Everything in the museum comes alive while he’s on duty at his new job. An all star cast of losers like Dick Van Dyke and Robin Williams and Owen Wilson. One gold tablet makes everything in the museum come to life.

For some reason, I feel like this story has been told before. In countless childhood books, in other movies and in a lunatic rant of a book a few years ago: Smithsonian Institution by Gore Vidal. Sure, they all have their own unique characteristics, but they are all the same thing. Something funny comes alive, something is violent, a beautiful mannequin of Pocahontas or Sacajawea befriends the male protagonist.

Actually nothing is new, or so it seems. Sometimes I feel that everything I read, eat, listen to, see, visit, try on, or smell is something I already read, ate, heard, saw, visited, tried on or stunk. I recently was listening to some songs by Belle and Sebastian. What’s up with them? Everything they sing sounds like something I heard in the 80s. Every new neighborhood I visit in a city I’ve not yet explored looks just like a neighborhood in some other place I’ve already visited. Every dismal suburban shopping center looks like every other dismal suburban shopping center.

I know this entry is dull because it’s just like every other posting on Splendasucks.com. It’s me ranting about everything that’s the same or that’s irritating in one way or another.

I’m looking for a new experience. I just don’t know what it is. What can one do who has had too many of the same experiences? People tend to do one of the following:

• Move to a new city
• Move to a new house
• Go on vacation
• Change their job
• Have a child
• Take up a new hobby
• Have an affair
• Buy a different kind of breakfast cereal
• Do nothing at all and hope something will surprise them.

I regularly do one of the things above and I’m easily capable of doing six more of the things on the list. I like to travel and use that as a way to uncover new experiences. I find that it helps to escape the US, to get away from some of the drab same old-same old. Like this trip I’m making right now to Houston: talk about drab same old-same old.

I could take up a new hobby, because many things interest me, but because many things interest me, I would always be taking up a new hobby.

Some things should be same old-same old, because they don’t become drab. Friendships get better the more same old-same old they become. Friendships are meant to comfort and provide enjoyment, so pair a same old-same old friend with a new experience and you have a perfect combination. Relationships are the same. Or at least they are supposed to be. For me they tend to be, but I think for many people same old-same old in a relationship is dull. More later...

More whining

Napa Valley. We went to Napa Valley on Saturday and stopped in at four wineries. Napa has always been a big touristy messfest, but it's gotten worse recently. Of course, now all of the wineries charge about $10 for a tasting. They used to be free.

We first sauntered into V Sattui. I went with one purpose in mind: Gamay Rouge. This wine brings back grad school to me. And always reminds me of broken bottles. I think my friend Alisa bought some and broke it, spilling that Robitussin-colored wine all over a car. And Jim bought some and broke it, spilling that stuff all over the sidewalk. And Mark bought some and broke it. Maybe it's bad luck or something, but now pink wines are back in vogue, and I figured I'd splurge on a couple of bottles and try not to break them. The winery itself was like being at a food-frenzy tacky wedding of some relatives you're not particularly fond of. So many people, all shoving their glasses to the front of the counter for a taste, paying their ten bucks and then scooping up a bunch of bottles with a block of cheese and some baby clothes before going outside to the barbecue. We bought the wine after giving up on the tasting lines and made a run for it.

My previous experiences at Merryvale had been good, but this St. Helena winery lost it's luster for me. The guy pouring for us was drab, dribbling very small tastes into our empty goblets for which we had agreed to pay their tasting fee. The reserve wines were very good, but we left without much satisfaction, not feeling warmly welcomed here, even after I tried to lavish guarded praise on the winery.

Peju was absurd. It has a dumb name -- that's for sure. And inside the French-inspired chateau was an orderly queue of white people waiting for white wine. I dipped a pretzel in an open jar of cranberry mustard at the condimento display and caught up with Brad, who was dashing to flee this place. Perhaps he wanted to get back out to that exquisite sculpture garden.

The mustard was delicious. Can't speak for the wine.

Finally, we found we could purchase love. Alpha Omega. It's a new winery sandwiched among all of these other behemoths. For ten bucks, a visitor is invited to sample their four wines. Unlike the other wineries, if you buy a bottle of Alpha Omega, the tasting fee disappears.

We politely stood at the counter as the friendly 50-something year-old woman who told us about her chef training in London and her MBA and her 'previous life' as a teacher poured four glasses for each of us. These were generous pours, perfect to soften us up for a purchase of their $60 red. And enjoyable they were, from the tropical sauvignon blanc to the earthy chardonnay and then to the zesty (is that a bad word to describe wine?) cabernet. She served a sliver of chocolate fudge as we swigged the cabernet. She reminded us to savor the soft mingling of chocolate and wine. Brad later remarked he would have been far more impressed with the winery if they had not also sold that fudgy stuff. It cheapened the experience for him.

It's interesting how friendly sales banter can close the deal. We heard about the owner and France and the marketing manager who is from Georgia ("She's a former Miss Georgia, but she's actually smart"). We heard about her son in college, about the remodel to the winery, about the wine club and how their wines were destined for greatness. She showed the list of the 10 or so wines from Napa that had received a perfect 100 score from Wine Spectator over the last dozen years.

I don't remember much of it because I was pretty tipsy at this point and looking forward to getting a malt down the highway at Taylor's. But we left with an easy $40 bottle of chardonnay, a little loopy, excited to be a part of the in-crowd, in-the-know about Alpha Omega and its predetermined superiority.